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Sales Hotline: 01304 619 705

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Terms and Conditions

Oasis Pool Products Terms & Conditions 

ALL PRICES SHOWN ON THIS SITE INCLUDE VAT 

By placing your order you are confirming you have read, understand and accept these Terms & Conditions and agree to sign for delivery of your goods in the correct way by stating OK, Missing Items, Damaged Items or Un-checked. If you have signed for damaged goods we would expect that you contact Oasis Pool Products by telephone as soon as is reasonably possible following receipt of your delivery. Failure to comply with any of the following terms and conditions could lead to additional charges or costs. 

Order Delivery

Shipping & Handling 

UK Mainland Orders (excluding extended delivery areas) ONLY;
Orders up to £50.00 - Add £5.00 Post & Packing
Orders over £50.00* - FREE 

*Refers to the cost of the goods (including VAT) only, the delivery charge is not included within the £50 cut off point. 

Non-UK Mainland and Extended Delivery Areas (including Scottish Highlands);

All outside UK mainland orders and extended delivery areas will be subject to additional delivery costs and you will be notified if these additional costs and refunded if you do not wish to accept them. We regret that due to carrier charges delivery to addresses in the extended delivery areas are liable for extra charges. The extended delivery areas are defined by our carriers as being in the following postcodes; 

AB37 - AB38, AB44 - AB45, AB53 - AB56, CA18 - CA27, HS1 - HS9, GU, IM, IV14 - IV28, IV30 - IV32, IV36, IV40 - IV56, IV7, IV9 - IV12, JE, KA27- KA28, KW, LA15- LA23, PA20- PA38, PA41 - PA49, PA60 - PA78, PA80 - PA88, PH17 - PH26, PH30 - PH44, PH49 - PH50, TR21 - TR25, ZE

Oasis Pool Products reserves the right to charge additional delivery if required, and we will notify you immediately of any changes in delivery costs and will refund your payment if you do not wish to accept any such additional costs. 

Most orders will be delivered via courier and will require a signature. If you don't think you'll be available to sign for your delivery you can request the order to be delivered elsewhere (such as a work address) in the check out stage of the shopping cart. In the unlikely event that our couriers have attempted to make delivery 3 times unsuccessfully, the order will be returned to us and a re-delivery charge will apply. Some couriers may be able to leave your goods on your property for later retrieval, if you are happy for them to do so, please leave a signed note for the courier with instructions as to where it should be left. Please note that you will be responsible for any items left that have been damaged/stolen.

Delivery Schedule

We will endeavour to dispatch your purchase the same day if your order is received before 11am and in most cases you will receive your order next day. Orders for most items are placed on a next working day delivery with our appointed couriers, please note that this is not a guaranteed service. At Oasis Pool Products we carry a stock of most of the items advertised within this shopping site and you should allow 1-3 working days delivery time.

Please note that some items are not available for next working day delivery, these include solar and winter debris covers, wooden pools, portable spas, filter media, step units, slides and diving boards. If you are unsure please contact us in advance and we will clarify when you can expect your goods.

Lost, Missing or Damaged Goods

Be sure to check your items before signing, or sign for your goods as 'Unchecked'. We cannot claim loss or damage from our couriers if you have not signed as damaged or missing items. Any damage no matter how slight should be noted and signed for as damaged and reported to Oasis Pool Products as soon as is practical following the delivery. To clarify what is required you are expected to sign for delivery of your goods by stating OK, Missing Items or Damaged Items. Oasis Pool Products reserves the right to charge for the replacement of damaged or missing goods if you fail to notify such at the time of signing leaving us with no claim against our couriers, in addition delivery charges for any such replacements will also be added. 

Back Orders

If you order an item which is not stocked, temporarily out of stock, a special order or an item which will be shipped direct from the manufacturer at an increased time frame you will be notified via email and given a delivery date of up to 28 working days from date of placing the order, and the option to go ahead or cancel the order for a full refund.

Heavy Goods

Some products such as wooden pool kits or boilers will be delivered to your road side only and will require some assistance in off loading and removal from the road - you will be notified in advance of this.

 

Returns Policy

At Oasis Pool Products we want you to be 100% satisfied with your purchase, so we are happy to give you a refund or exchange on most of our products within 14 days following the day on which you receive your goods.

Any items returned for exchange or refund must be returned in a good condition, unused and in their original intact packing. Please contact Oasis Pool Products via email prior to making any such return and we will guide you through the process.

This policy does not apply to the following goods, which are exempt from the right to cancel (unless faulty):

Bespoke items, products which require special delivery over 50kg and any other special order item such as: solar covers, liners, winter covers, roman ends, coping stones, slides, paint, D.I.Y pool kits, gas/oil boilers, heaters, any three phase unit, heat pumps, spas and any other bespoke item. We also cannot accept the return of any pool or hot tub chemicals for safety reasons.

How To Return An Item

Returning an item is easy, please email sales@oasispoolproducts.co.uk and quote your order reference number and we will send you a returns number and either the UK address to send the item(s) back to, or arrange to collect the goods. All returns must be agreed with us first.

If an item is faulty or damaged please describe the fault in your email in as much detail as possible and include a photo where applicable.

Your Rights and Responsibilities

Your right to cancel an order - The United Kingdom's Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provides you with a right to cancel your order at any time up to the end of the 14th day following the day after the day on which you received your products. You do not need to give us any reason for cancellation, and this "cooling off" period does not apply to faulty goods.

Returned items should be unused, in their original retail packaging and in a good, resaleable condition.

You are liable for the cost and expense of returning goods and we advise you to use an insured method of carriage as damaged boxes will not be accepted. The original cost of delivery will not be refunded. Please note we reserve the right to reduce the amount refunded if the goods have been de-valued through damage, including damage caused during transit. Unless faulty, any orders that are accepted for return after the 14 day cooling off period will be at the discretion of Oasis Pool Products and we reserve the right to charge a 30% restocking fee.

Please check your order as soon as you receive it, if there are any discrepancies you must notify us within 14 days and leave the good unopened in a resalable condition until arrangements are made to collect them. Any damage/loss to the goods or their retail packaging will be chargeable.

This policy is offered in addition to your legal rights.

 

Placing Your Order

By accepting these terms and conditions, you consent to the use of your information as laid out in our Privacy Policy, and you accept our Delivery terms and Returns policy.

About Oasis Pool Products

Oasis Pool Products, is a trading name of Oasis Swimming Pools (Kent) Limited.

Our Contact Details are as follows; Oasis Pool Products The Showroom Foxborough Hill Woodnesborough SANDWICH Kent. CT13 0NY Tel: 01304 619705 Email: sales@oasispoolproducts.co.uk V.A.T No: 172 0150 51 Incorporated in England: 819 17 57 Registered Office: C/O Batchelor Coop Ltd, The New Barn, Mill Lane, Eastry, Sandwich, Kent. CT13 0JW

Shopping with Oasis Pool Products

At Oasis Pool Products we are constantly updating our stock levels and checking prices against our competitors. Our aim is to blend competitive pricing with first class service and only stock proven, quality products. We stock an extensive range of pool cleaners, pool covers, pool filters, pool heaters, pool liners, pool pumps and pool chemicals etc However if you require a product which you cannot find on this site, please contact us and we will be pleased to source what you require or provide alternatives. If you have any technical problems with the use of this site, please contact us and report your problem and enable us to improve our service to you.

Making a Purchase

We hope you find this shopping site easy to use and easy to locate the products you require within the site. If we have missed something or you think we can improve our service to you in any way, please do not hesitate to contact us and we will be happy to make the improvement needed.

We accept most major credit cards through our secure check out provider World Pay Secure ePayments or using Paypal. You can also call our sales line on 01304 619705 to pay using a card over the phone. 

If the item you order is out of stock we will notify you immediately and place the item on back order, we will also offer you the option to cancel your order at no cost to you.

ALL PRICES ON THIS WEBSITE INCLUDE VAT. Purchases made from within the UK are subject to VAT which has been added to the advertised prices at the current UK rate of 20% and all prices advertised are in Pounds Sterling (GBP). Once you have made your purchase the shopping cart will automatically separate the VAT and show it as a separate item within the order review for your information.

Whilst we try to make product prices and descriptions as accurate as possible, errors can occur. Oasis Pool Products reserve the right to change prices without notice on any product or service advertised within this shopping site, even if an order has been placed and payment made. If it is necessary to change the advertised price or make a significant change to a product description we will contact you and offer you the right to cancel your order at no cost to you.

 

Privacy Policy

We are committed to protecting and safeguarding your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection act 1998). This policy sets out how we will treat your personal information.

1. What information do we collect?

We may collect, store and use the following kinds of personal data:

  • Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views)
  • Information that you provide to us for the purpose of contacting us or making a purchase
  • Any other information that you choose to send to us

2. Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you make subsequent visits to this website.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites[, including this one.

3. Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

  • administer the website.
  • improve your browsing experience by personalising the website.
  • enable your use of the services available on the website.
  • send you email notifications which you have specifically requested.
  • provide third parties with statistical information about our users – but this information will not be used to identify any individual user.
  • deal with enquiries and complaints made by or about you relating to the website.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

We may ask for personal information, such as your name, email address, physical address, and payment details. This data is considered identifying information, as it can personally identify you.

We only request this information when you interact with our site service like shopping and transacting on our site, creating a user account, or subscribing to our newsletter. We may also ask for personal information belonging to someone else when you buy goods and services as gifts intended for direct delivery to the recipient. We only use collected personal information in the context of providing or improving these services.

We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.

4. Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

Payments

We use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:
1. WorldPay
2. PayPal.

Delivery

We use third-party services for deliveries, the delivery information given to us by you is provided to our third-party delivery service whose use of your personal information is governed by their privacy policy. In addition it is sometimes necessary to ship directly from our suppliers, where this is necessary your delivery information will be given to our suppliers and the use of your personal information is governed by their privacy policy. Should you wish to check in advance of your order if your information will be passed to a third party supplier please contact us on sales@oasispoolproducts.co.uk.

In addition, we may disclose information about you:

  • to the extent that we are required to do so by law.
  • in connection with any legal proceedings or prospective legal proceedings.
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Except as provided in this privacy policy, we will not provide your information to third parties.

5. International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries (including the United States, Japan, and other countries) which do not have data protection laws equivalent to those in force in the European Economic Areas (EEA).

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.

You expressly agree to such transfers of personal information.

6. Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7. Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

8. Your rights

As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted. You may amend or remove your account information at any time.

You are entitled to restrict or object to our use of your data, while retaining the right to use your personal information for your own purposes. You have the right to opt out of data about you being used in decisions based solely on automated processing.

Feel free to contact us if you have any concerns or questions about how we handle your data and personal information.

You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

9. Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

10. Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

11. Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email or post via the details on our contact page.