Oasis Pool Products Terms & Conditions 

ALL PRICES SHOWN ON THIS SITE INCLUDE VAT 

By placing your order you are confirming you have read, understand and accept these Terms & Conditions and agree to sign for delivery of your goods in the correct way by stating OK, Missing Items, Damaged Items or Un-checked. If you have signed for damaged goods we would expect that you contact Oasis Pool Products by telephone as soon as is reasonably possible following receipt of your delivery. Failure to comply with any of the following terms and conditions could lead to additional charges or costs. 

Order Delivery

Shipping & Handling 

UK Mainland Orders (excluding extended delivery areas) ONLY;
Orders up to £60.00 - Add £4.99 Post & Packing
Orders over £60.00* - FREE 

*Refers to the cost of the goods (including VAT) only, the delivery charge is not included within the £60 cut off point. 

Non-UK Mainland and Extended Delivery Areas (including Scottish Highlands);

All outside UK mainland orders and extended delivery areas will be subject to additional delivery costs and you will be notified if these additional costs and refunded if you do not wish to accept them. We regret that due to carrier charges delivery to addresses in the extended delivery areas are liable for extra charges. The extended delivery areas are defined by our carriers as being in the following postcodes; 

AB11, AB37 - AB38, AB44 - AB45, AB53 - AB56, CA18 - CA27, HS1 - HS9, GU, IM, IV14 - IV28, IV30 - IV32, IV36, IV40 - IV56, IV7, IV9 - IV12, JE, KA27- KA28, KW, LA15- LA23, PA20- PA38, PA41 - PA49, PA60 - PA78, PA80 - PA88, PH17 - PH26, PH30 - PH44, PH49 - PH50, TR21 - TR25, ZE, PO

Oasis Pool Products reserves the right to charge additional delivery if required, and we will notify you immediately of any changes in delivery costs and will refund your payment if you do not wish to accept any such additional costs. 

Most orders will be delivered via courier and will require a signature. If you don't think you'll be available to sign for your delivery you can request the order to be delivered elsewhere (such as a work address) in the check out stage of the shopping cart. In the unlikely event that our couriers have attempted to make delivery 3 times unsuccessfully, the order will be returned to us and a re-delivery charge will apply. Some couriers may be able to leave your goods on your property for later retrieval, if you are happy for them to do so, please leave a signed note for the courier with instructions as to where it should be left. Please note that you will be responsible for any items left that have been damaged/stolen.

Delivery Schedule

We will endeavour to dispatch your purchase the same day if your order is received before 11am and in most cases you will receive your order next day. Orders for most items are placed on a next working day delivery with our appointed couriers, please note that this is not a guaranteed service. At Oasis Pool Products we carry a stock of most of the items advertised within this shopping site and you should allow 1-3 working days delivery time.

Please note that some items are not available for next working day delivery, these include solar and winter debris covers, wooden pools, portable spas, filter media, step units, slides and diving boards. If you are unsure please contact us in advance and we will clarify when you can expect your goods.

Lost, Missing or Damaged Goods

Be sure to check your items before signing, or sign for your goods as 'Unchecked'. We cannot claim loss or damage from our couriers if you have not signed as damaged or missing items. Any damage no matter how slight should be noted and signed for as damaged and reported to Oasis Pool Products as soon as is practical following the delivery. To clarify what is required you are expected to sign for delivery of your goods by stating OK, Missing Items or Damaged Items. Oasis Pool Products reserves the right to charge for the replacement of damaged or missing goods if you fail to notify such at the time of signing leaving us with no claim against our couriers, in addition delivery charges for any such replacements will also be added. 

Back Orders

If you order an item which is not stocked, temporarily out of stock, a special order or an item which will be shipped direct from the manufacturer at an increased time frame you will be notified via email and given a delivery date of up to 28 working days from date of placing the order, and the option to go ahead or cancel the order for a full refund.

Heavy Goods

Some products such as wooden pool kits or boilers will be delivered to your road side only and will require some assistance in off loading and removal from the road - you will be notified in advance of this.

Returns Policy

At Oasis Pool Products we want you to be 100% satisfied with your purchase, so we are happy to give you a refund or exchange on most of our products within 14 days following the day on which you receive your goods.

Any items returned for exchange or refund must be returned in a good condition, unused and in their original intact packing. Please contact Oasis Pool Products via email prior to making any such return and we will guide you through the process.

This policy does not apply to the following goods, which are exempt from the right to cancel (unless faulty):

Bespoke items, products which require special delivery over 50kg and any other special order item such as: solar covers, liners, winter covers, roman ends, coping stones, slides, paint, D.I.Y pool kits, gas/oil boilers, heaters, any three phase unit, heat pumps, spas and any other bespoke item. We also cannot accept the return of any pool or hot tub chemicals for safety reasons.

How To Return An Item

Returning an item is easy, please email sales@oasispoolproducts.co.uk and quote your order reference number and we will send you a returns number and either the UK address to send the item(s) back to, or arrange to collect the goods. All returns must be agreed with us first.

If an item is faulty or damaged please describe the fault in your email in as much detail as possible and include a photo where applicable.

Your Rights and Responsibilities

Your right to cancel an order - The United Kingdom's Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provides you with a right to cancel your order at any time up to the end of the 14th day following the day after the day on which you received your products. You do not need to give us any reason for cancellation, and this "cooling off" period does not apply to faulty goods.

Returned items should be unused, in their original retail packaging and in a good, resaleable condition.

You are liable for the cost and expense of returning goods and we advise you to use an insured method of carriage as damaged boxes will not be accepted. The original cost of delivery will not be refunded. Please note we reserve the right to reduce the amount refunded if the goods have been de-valued through damage, including damage caused during transit. Unless faulty, any orders that are accepted for return after the 14 day cooling off period will be at the discretion of Oasis Pool Products and we reserve the right to charge a 30% restocking fee.

Please check your order as soon as you receive it, if there are any discrepancies you must notify us within 14 days and leave the good unopened in a resalable condition until arrangements are made to collect them. Any damage/loss to the goods or their retail packaging will be chargeable.

This policy is offered in addition to your legal rights.

Placing Your Order

By accepting these terms and conditions, you consent to the use of your information as laid out in our Privacy Policy, and you accept our Delivery terms and Returns policy.

About Oasis Pool Products

Oasis Pool Products, is a trading name of Oasis Swimming Pools (Kent) Limited.

Our Contact Details are as follows; Oasis Pool Products The Showroom Foxborough Hill Woodnesborough SANDWICH Kent. CT13 0NY Tel: 01304 619705 Email: sales@oasispoolproducts.co.uk V.A.T No: 172 0150 51 Incorporated in England: 819 17 57 Registered Office: C/O Batchelor Coop Ltd, The New Barn, Mill Lane, Eastry, Sandwich, Kent. CT13 0JW

Shopping with Oasis Pool Products

At Oasis Pool Products we are constantly updating our stock levels and checking prices against our competitors. Our aim is to blend competitive pricing with first class service and only stock proven, quality products. We stock an extensive range of pool cleaners, pool covers, pool filters, pool heaters, pool liners, pool pumps and pool chemicals etc However if you require a product which you cannot find on this site, please contact us and we will be pleased to source what you require or provide alternatives. If you have any technical problems with the use of this site, please contact us and report your problem and enable us to improve our service to you.

Making a Purchase

We hope you find this shopping site easy to use and easy to locate the products you require within the site. If we have missed something or you think we can improve our service to you in any way, please do not hesitate to contact us and we will be happy to make the improvement needed.

We accept most major credit cards through our secure check out provider World Pay Secure ePayments or using Paypal. You can also call our sales line on 01304 619705 to pay using a card over the phone. 

If the item you order is out of stock we will notify you immediately and place the item on back order, we will also offer you the option to cancel your order at no cost to you.

ALL PRICES ON THIS WEBSITE INCLUDE VAT. Purchases made from within the UK are subject to VAT which has been added to the advertised prices at the current UK rate of 20% and all prices advertised are in Pounds Sterling (GBP). Once you have made your purchase the shopping cart will automatically separate the VAT and show it as a separate item within the order review for your information.

Whilst we try to make product prices and descriptions as accurate as possible, errors can occur. Oasis Pool Products reserve the right to change prices without notice on any product or service advertised within this shopping site, even if an order has been placed and payment made. If it is necessary to change the advertised price or make a significant change to a product description we will contact you and offer you the right to cancel your order at no cost to you.